FAQ - DUDA TEMPLATES

If you've never purchased a 3rd party Duda website template before, the process is really simple. Overall it requires you to click on an email link, sign into your Duda account, and click the accept transfer button.  This process moves the specific site from our Duda dashboard to yours. The MOST IMPORTANT thing to remember is to provide your duda.co login email address during the purchase process. This will ensure that the template is emailed and transferred to YOUR duda.co account. For a full listing of frequently asked questions, please expand the options below:

  • Do you offer returns or refunds?

    No. Duda template purchases involve a digital, one-way transaction and cannot be returned. As such, they are non-refundable.

  • Do you offer Duda website template support?

    If for any reason we learn that a template has an issue or defect, we will take that template offline until the issue is resolved. If you need further help, please use our contact form.

  • Can I re-sell or redistribute your templates?

    No. Any template purchased through our website cannot be sold or redistributed elsewhere. If you are an agency or freelancer, can you use it for your clients? Of course! You do not have a license to re-sell or give/donate the template to another Duda customer or agency.

  • Can I use the templates for personal and/or commercial use?

    100% Yes! Once you own the template, you can use the template to build websites within your Duda account. As many websites as you'd like to and for any purpose. You are free to use your template as many times as you'd like or modify it as you see fit.

  • How do I save the new Duda website template I purchased as a 'template' in my Duda account?

    After you have received your website or template transfer, you will see the new site inside of your Duda dashboard.  Simply click the three dots menu on the right sidem next to this new site, and then click the Save As Template option. Give your template a name and you're good to go!

  • I never learned how to code. Can I use Duda templates?

    Yes! Duda is a drag and drop website builder where coding knowledge or experience is optional. Duda university offers free how-to content and Ayni Media offers 1on1 as well as group training if you would like to get the most value from Duda.

  • Do I need to send you my Duda login or password?

    Heck No! Do not send us your Duda.co login information. When you checkout, you will be required to provide an email address. We will email your unique transfer link to this same email address.

  • How do I receive my template after purchase?

    We will email you a unique link. This special link will expire within 24 hours. All you have to do is click the link and then 'Accept' the transfer by clicking the proper button.  Simply duplicate or clone the website template as many times as you want once it's in your account. We advise you do not edit the original site and save it as a template in your account. That way, you always have an untouched master copy.

  • Are there image or graphic licensing restrictions?

    Yes, in most cases. All of the images and/or graphics used within each template should be free for commercial use. Some templates may have permission to include the images while other templates clearly link back to the source. In most cases, the template buyer should swap out template images with their own. 

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